Help and FAQ Page

We accept Visa, Mastercard, Discover, American Express, and Paypal. All prices are in U.S currency.

All products are backed by the Lukie Games 90-day no questions asked return policy. For full details please view our returns policy.

Most of our items are available for immediate shipment and state on the product page that they usually ship in 24 hours. We will email you with tracking information when your order ships. You can always cancel your order before it is packaged. Some items - especially extremely rare games - are not readily available. You can add yourself to the waiting list for any of these items and you will be notified as soon as we have it back in stock.

We sell both new and used items. Our games are cartridge or disk only unless specifically stated as complete. Condition on used games may vary, although most are in very good condition. Systems are thoroughly cleaned and tested, and the condition will be stated on the item page. We do sell some item that have cosmetic flaws, but they are listed as such and are discounted appropriately. Nothing we sell at www.lukiegames.com is in poor, bad, or non-working condition.

If you have any questions or problems you may email us at [email protected]. Customer support is available seven days a week from 9 a.m. to 5 p.m. Eastern. We are closed on The 4th of July, Thanksgiving, Christmas, and New Years Day.

For domestic customers (including Alaska, Hawaii, Puerto Rico, and APO/FPO addresses) budget shipping on orders over $25 is free. For orders under $25, expedited shipping, and all International orders shipping costs are calculated at the time of checkout. Shipping prices are based upon distance and weight and are calculated through USPS or UPS. We do not overcharge or make a profit on shipping. We charge less than our actual shipping cost in all cases.

Over 99.9% of orders ship the next business day after the order is received. Budget or free domestic packages generally arrive in 3 to 6 business days from time of shipment. Expedited shipping averages 2 to 3 business days. Business days do not include weekends or holidays. Domestic UPS Ground, UPS 2 day, and UPS next day services are guaranteed to arrive on time and if they do not you will receive a full refund of all shipping charges you paid. Free and Budget shipping methods are not guaranteed to arrive by a certain date. No matter what shipping method you choose delivery is guaranteed, and if your package is lost or damaged we will send you a replacement at no charge. Please see the international section for international delivery times.

All domestic packages are shipped with tracking and delivery confirmation. The shipping information will be emailed to you once your order is packaged. If we pack your order over the weekend it will not be picked up by the carrier until Monday so your tracking information may not show up online until then. Tracking and order status can also be viewed through the website by creating an account. For International orders tracking may or may not be available based on the method you choose. If you choose a budget shipping method that states No Tracking then we can only provide the customs ID number.

We gladly ship worldwide to most countries. In fact 40% of our orders are international! We provide support in English and Español.

All of the console video games that we sell are in NTSC format and depending on what kind of system you have will determine whether or not our games will work. If you have a system from North America the game will work fine. If you have a system from any other country it may or may not work depending on the format. If you are unsure please check with us before purchasing.

All Game Boy, DS, PS3, PSP, and Vita games are region free and can be played on systems from any country. Some Xbox 360 and Sega Genesis games are also region free.

The systems we sell will work in any country with the appropriate power converter. Most newer HD TVs accept both NTSC and PAL signal and do not require a transformer.

Shipping costs are calculated at the time of checkout, or you can preview them from your shopping cart. Shipping prices are calculated through the USPS and are based upon speed, location, and weight.

International shipping times can vary widely. When you check out you have different choices depending on your country and the size of your order. Budget and First Class orders to Canada average 8 to 14 business days, and Priority averages 5 to 7 business days. For all other countries Priority averages 6 to 10 business days. Budget and First Class shipping varies but usually arrives in 10-21 business days. Please note about 5% of international orders take longer than normal, up to 4 or 6 weeks to arrive. This is often due to a hold-up in customs or mis-routing in the country. Although we cannot guarantee delivery time we do guarantee that your item will arrive. If it has been long enough for the USPS to classify it as lost we will ship a replacement.

Lukie Games is not responsible for any levies, duties, import fees, taxes, or other charges. We suggest you check with your local government agency to determine the extent of such charges prior to purchase. Credit will not be given for packages not delivered due to non-payment of fees. We collect sales tax only in Florida.

Don't worry, less than 1 in 10,000 of our shipments fail to arrive at their destination – however the USPS does sometimes misroute them or in the case of international shipments they can be held up in customs. In the unlikely event that your order is lost we will of course send you another. If you are in the US and your tracking information hasn't updated in a couple of days, or if you are international and it’s been over 4 weeks please email us at [email protected] with the details of your order and we will help you out.

If you are using a clone system (such as FC Twin, Yobo, Retron, Supaboy, etc) some games will not be compatible, please refer to our clone compatibility page to see if the game is incompatible. If it is compatible or you are using an original cartridge system please try cleaning the contacts. Even a tiny amount of dirt or dust can cause issues. It's best to use a Qtip and rubbing alcohol, clean it until there is no more dirt, place it in the system, take it out and clean it one more time. Let it dry for a couple of minutes and then try again. 90% of the time that will fix the problem.

If you are having problems with a disk based (CD, DVD, or Blu-Ray) game gentley wipe the game with a damp, soft (lint free if possible) cloth. Be sure to wipe from the inside of the disk to the outside. This will clean off any dirt, fingerprints, etc that may be causing issues.

In addition you can also try these console specific suggestions:

NES

• If your system has a new 72 pin connector it may help to push the game in, but not down. This helps games with thicker boards get a better connection until the pins loosen up.

N64

• Try pushing the game half way into the system instead of pushing all the way in. This can sometimes help the system read the game more easily.

Game Boy

• Try adjusting the game or pulling it out slightly.

If these suggestions don't help please email us at [email protected] with the details of the problem and we will get an exchange going.

Please follow the instructions included with your system. The included page has troubleshooting suggestions which will fix most problems. If you are still having problems then please email us at [email protected].

The light gun does not work with LCD, Plasma, or Projection televisions. It will only work with tube-style CRT televisions.

If your question or concern hasn't been addressed here please contact us at [email protected]. We respond to emails 7 days a week and your satisfaction is our highest priority.